Technical Services

Speed Payback on IT Investments

CM First’s implementation and upgrade services help you get your software solutions installed quickly and efficiently to ensure the fastest path to success for the products we support. We have deep experience installing and configuring Model-based Rapid Application Development environments, and complimentary technologies such as ALM.

We have expanded in the last few years to help companies install and leverage web-based applications development technologies to support mobile and web based development in JavaScript, HTML5 and PHP. We offer full implementation services on our proprietary and partner products including formalized training or mentored knowledge transfer.


CM First’s implementation team is focused on making sure you are productive with your new or upgraded software, as rapidly as possible. We offer:


  • Implementation of your new software environment
  • Upgrades of your existing software to the latest release
  • “Best Practice” heath checks / audit to ensure you are using your software in the most effective manner.



CM First provides implementation and upgrade services for both our own solutions and for following partner products :


  • CA Technologies: CA 2E, CA Plex, CA Repository, and more
  • PTC: Implementer, Integrity for IBM i, (CA 2E CM)
  • Sencha: Sencha ExtJS, Touch
  • Also: Websydian, Databorough, Worksoft 


Examples of typical engagements include:


  • Upgrading CA 2E to the latest release and implement Web Services
  • Installing CA Plex and implement C# .NET client generation
  • Installing CM WebClient, CM MatchPoint, and a Subversion connector
  • Upgrading PTC Implementer (CA 2E CM) and performing a “best practice” audit
  • Upgrading Sencha Touch




Each engagement is structured around the following deliverables:


  • Statement of work
  • Analysis of your environment supporting your requirements
  • Installation and configuration in the specified environments
  • Configuration and backup documentation
  • Staff mentoring on new features / best practices
  • Project management services



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